Return & Refund Policy
We want you to feel completely confident shopping with Amy's Wardrobe. If something isn't right, you have 30 days from the day your order arrives to request a return.
Return Eligibility
To qualify for a return, your item needs to be unworn, unwashed, and in its original condition, with tags attached and in its original packaging. Please also keep your receipt or order confirmation as proof of purchase.
To start a return, email us at support@amyswardrobe.com. Once your request is approved, we'll send you a return shipping label along with instructions for sending your package back. Items returned to us without an approved request first will not be accepted.
Damages and Issues
Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us right away at support@amyswardrobe.com so we can look into it and make it right.
Items We Can't Accept Back
Some items can't be returned, including personalized or custom pieces, intimate or personal care items for hygiene reasons, and gift cards. Sale items are final sale and not eligible for return or refund. If you're unsure whether your item qualifies, reach out and we'll confirm before you send anything back.
Exchanges
The quickest way to get the item you actually want is to return what you have, and once that return is approved, place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, no explanation needed. As with our standard policy, the item must be unworn, unused, with tags attached and in its original packaging, and you'll need your receipt or proof of purchase.
Refunds
Once we've received and inspected your return, we'll let you know whether it's been approved. Approved refunds go back to your original payment method within 10 business days, though your bank or card provider may take a little longer to post it on their end.
If more than 15 business days have passed since your return was approved and you still haven't received a refund, email us at support@amyswardrobe.com and we'll look into it.
Who Covers Return Shipping
If an item arrives damaged, defective, or incorrect, we cover the cost of the return. For all other returns, return shipping is the customer's responsibility.
Contact Information
Store name: Amy's Wardrobe
Company name: Bs Yassin
Company number (KVK): 92773451
Company address: Polderpeil 13, 2382 BW Zoeterwoude, Netherlands
Warehouse & returns address: 3081 Bird Spring Lane, Sugar Land, Texas 77487, United States
Phone: +1 346 641 4346
Email: support@amyswardrobe.com
Monday to Friday | 9:00 AM – 5:00 PM (EST)
Saturday & Sunday | 12:00 PM – 5:00 PM (EST)
We aim to respond to your inquiries within 24 hours. You can also reach us through our Contact page.
