Frequently Asked Questions

Welcome to the Amy's Wardrobe FAQ. Here you can find answers to common questions about our products, orders, payments, shipping, returns, refunds, and customer service.

Products & Sizing

How do I choose the correct size?

Please check the size and variant information displayed on the relevant product page before ordering. Available sizes may differ depending on the product.

Only the sizes or variants currently available for purchase can be selected on the product page.

Are all products shown on the website available?

Product availability is shown on the relevant product page. If a particular size, colour, or other variant cannot be selected or is shown as unavailable, it may currently be out of stock.

Availability can change as products are sold or restocked.

Will the product look exactly like the pictures?

We aim to display our products as accurately as reasonably possible. However, colours can appear slightly different depending on factors such as your device, display settings, and lighting.

Please review the product description, images, and available options before placing your order.

Where can I find information about a product?

Each product page contains the relevant product information available for that item, including its description, price, images, and available options or variants.

If you need clarification before purchasing, please contact us at support@amywardrobe.com.

Prices & Promotions

What price will I pay?

The price applicable to your purchase is displayed on the product page and during checkout.

You will have an opportunity to review your order and the applicable charges before completing your purchase.

Does Amy's Wardrobe offer promotions or discounts?

From time to time, we may offer promotional prices or discounts on selected products.

When a promotion applies, the relevant pricing and any applicable conditions will be displayed on our website. Promotions may be changed or ended in accordance with their stated conditions and applicable law.

Orders

How do I know if my order has been placed successfully?

After successfully completing your order, you should receive an order confirmation using the contact information provided during checkout.

Please make sure the information you provide when ordering is accurate.

If you believe you placed an order but did not receive confirmation, please check your spam or junk folder before contacting our customer service team.

Can I change my order after placing it?

If you need to request a change, contact us at support@amywardrobe.com as soon as possible.

We cannot guarantee that an order can be changed once processing or fulfilment has started.

Can I cancel my order?

Please contact support@amywardrobe.com as soon as possible if you would like to request a cancellation.

Whether an order can still be cancelled may depend on its processing or fulfilment status. Your statutory cancellation or withdrawal rights, where applicable, are not affected.

Please refer to the applicable cancellation, return, and refund information on our website for complete conditions.

Payments

What payment methods do you accept?

The payment methods currently available to you are displayed during checkout.

Availability may depend on factors such as your location, device, currency, or payment provider.

Is payment secure?

Payments are processed through the payment options made available during our checkout process. Amy's Wardrobe does not ask customers to send payment information by ordinary email.

If you receive a suspicious message claiming to represent Amy's Wardrobe, please contact us at support@amywardrobe.com before taking action.

Shipping & Delivery

Where do you ship?

The destinations currently available for delivery are shown through our website and checkout process.

Please review our Shipping Policy for complete information about available destinations, shipping conditions, and applicable delivery information.

How long will my order take to arrive?

Estimated processing and delivery information is provided in our Shipping Policy and, where applicable, during the ordering process.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

How can I track my order?

If tracking is available for your shipment, the relevant tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

What should I do if my order is delayed?

If your estimated delivery period has passed and you have not received your order, please check any available tracking information first.

If you still need assistance, contact support@amywardrobe.com with your order information so our customer service team can assist you.

What if I entered the wrong delivery address?

Contact us as quickly as possible at support@amywardrobe.com.

If your order has not yet entered processing or fulfilment, we may be able to assist. Once an order has been dispatched, changing its destination may no longer be possible.

Customers are responsible for checking that the delivery information submitted during checkout is correct.

Returns & Refunds

Can I return an item?

Returns are accepted subject to the conditions and eligibility requirements stated in our Refund/Return Policy.

Please review that policy before returning an item, as it contains the applicable return procedure and conditions.

How do I request a return?

Please follow the instructions provided in our Refund-Return Policy.

If you need assistance, contact support@amywardrobe.com and provide your order information.

Please do not send a return without first reviewing the applicable return instructions.

What if I receive the wrong or damaged item?

Please contact us promptly at support@amywardrobe.com and provide your order details along with information about the issue.

Where appropriate, we may ask you to provide photographs or other information that helps us assess the problem.

We will review the issue and assist you according to our applicable policies and your statutory rights.

When will I receive my refund?

Once an eligible return has been received and reviewed, any approved refund will be processed according to our Refund Policy.

After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Please consult our Refund Policy for the complete terms and applicable timeframes.

Customer Support

How can I contact Amy's Wardrobe?

For questions about products, orders, shipping, returns, refunds, or other customer-service matters, please contact:

Email: support@amywardrobe.com

When contacting us about an existing order, including your order number can help us assist you more efficiently.

About Amy's Wardrobe

Who operates Amy's Wardrobe?

Amy's Wardrobe is operated by Bs Yassin, a business registered in the Netherlands.

Trading name: Amy's Wardrobe
Legal entity: Bs Yassin
Chamber of Commerce (KVK) number: 92773451
Country of registration: Netherlands
Customer support: support@amywardrobe.com

Additional legal and business information can be found in the relevant legal pages and policies available on our website.